Our Boat House

Terms & Conditions

 

Welcome to OurBoatHouse.com ("Web Site"). Please take a few minutes to review this list of our Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them.


These Terms and Conditions May Change Our Boat House, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.


Our Boat House images are subject to copyright. They may not be used without permission. A failure to do so will result in legal ramifications.


Standard Delivery Service + White Glove Delivery Service

We ship most small, boxed online orders less than 30 lb via standard delivery service; UPS, FedEX, USPS.  Most in-stock purchases are shipped within 3 to 7 business days upon receipt of order. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer.

 Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge based on packaging. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. We cannot ship outside the continental U.S. 


We do not ship to PO boxes due to size or weight restrictions.  Standard Shipping does not include or cover White Glove or Rush Orders.

 Surcharges will apply to some items or Rush Charges.Items which are heavier than normal will be subject to a shipping surcharge. The customer will be notified for approval of the charge before the item is shipped. Example: Large rugs & furniture.


WHEN WILL I RECEIVE MY ITEM(S)?

The date your item(s) will be received is subject to several contributing factors, including the type of order In-Stock w/Manufacturer or Supplier, In-Stock Locally, On Back Order, etc. - the type of shipping and/or delivery method used, etc.

 

HOW WILL MY ITEM (S) ARRIVE?

Our shipping/ delivery options are dependent on the type of item(s) ordered. Smaller orders will be shipped via UPS GROUND, USPS or FedEx. Larger items are shipped outside of Delray Beach & surrounding areas, we use a 3rd Party Shipping Company for White Glove Delivery.

 

I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?

We make every attempt to ship your order complete, but due to stock, some items will stagger in shipment. If you are not at the shipping address full time, please let OBH know. Should an exception arise, we will reach out to you and make appropriate accommodations.

 

HOW DO I CHECK ON MY ORDER?

When you order online, you will receive an automated email that we have received the order. Depending on the item, (please read the item description carefully) the item will take anywhere from 3-5 business days to weeks. Supply chains have been impacted by the aftershock of COVID-19 on the import and manufacturing industry. Please note, not all items are in stock locally and ready-to-ship from either the manufacturer or OBH warehouse/showroom. If your item is on backorder or has any delays, we will contact you via email to let you know if you wish to proceed. If the item(s) is out of stock for more than 60 days, a full refund will be issued unless you choose to wait.

 

Questions about an Order? 1-800-473-2137 (select Orders) or write thecrew@ourboathouse.com. Please include your order number or last name.

The home office is open Monday-Friday 9am, EST to 5pm, EST.

 

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated based on the type of item(s) ordered, weight of the item and cubic sq f of the item.

 

IS SHIPPING COST DIFFERENT FROM DELIVERY COST?

Yes, a true shipping fee is what it costs for the item to be shipped, whereas delivery is the item brought to your home, outside or inside. These are usually calculated at the time or purchase and in some circumstances the delivery fee is calculated prior to delivery "type" is determined.



WHAT TYPES OF DELIVERY METHODS ARE THERE?

We offer Standard Delivery (also known as Curbside Delivery) this is where your items will be left adjacent to the home, but not brought inside. This standard fee is automatically calculated based on the order amount. We offer local White Glove Residential Delivery in and near the Delray Beach, FL area and in a 50 mile radius. We offer out of town White Glove Residential Delivery using various 3rd Party White Glove Delivery companies in the select area. White Glove Delivery is an in-home delivery service where the items are arranged in the room(s) and set up, then all debris and packaging is removed from the home.

 

Questions about delivery? 1-800-473-2137 (select shipping/sales) or write thecrew@ourboathouse.com. Please include your order number or last name. The home office is open Monday-Friday 9am, EST to 5pm, EST.

 



Sales Tax

Sales TaxSales Tax and local county taxes on merchandise will be charged for orders being shipped within the state of Florida.

Payment Methods

 American Express, Visa, MasterCard , Discover Card, Pay Pal ,Wire Transfer, Local Checks and Our Boat House Gift Certificates.

Back Orders

 In the event that a product availability date changes, we will notify you via email or mail. Please contact customer service for additional information at 1-800-473-2137, Orders.

Return & Cancellation Policy 

*SLIPCOVERED, UPHOLSTERED & CUSTOM MADE ITEMS CANNOT BE CANCELLED OR MODIFIED ONCE THEY ARE IN PRODUCTION. THESE ITEMS CANNOT BE RETURNED OR REFUNDED AS THEY ARE CUSTOM ORDERED FOR YOU.


Standard Returns:


PLEASE EMAIL thecrew@ourboathouse.com to request a return and receive a RA (Return Authorization) form for qualified orders. A qualified order is a purchase that was not discounted or not on sale. Full priced items may be returned for a refund, less a 25% re-stocking fee.


But, in the event if you are not 100% satisfied with your purchase that was on sale, the items from a sale order can be returned for a store credit, less 25% re-stocking fee. 


Ship Return(s) To:

Our Boat House

RETURNS

2050 North Federal Hwy

Delray Beach, FL 33483

  

Once the item has been returned in the same condition, the initial order amount, less discounts and ship to charges are credited to the users account.

We require that the item being returned is sent back in the original packaging, and that the merchandise is in the same condition. Products must be returned in their original packaging or box. Products must be in the condition in which it was received: not installed, not wired. Do not send your item back to the manufacturer.


You can return your full-price purchase or sale purchase for up to 30 days from the purchase date. After 30 days, returns are not accepted.

Custom Ordered Items

Custom order merchandise is custom made upon order and is non-cancellable, non-returnable and non-refundable. The piece does not exist until your order is placed. Upholstered and Slipcovered furniture, including quick ship items, are considered a custom order. For further information regarding our Return and Cancellation Policy please contact customer support.

Sale Items

All sales are final. Sale items, discounted items are non-returnable and non-refundable. Floor Samples & Warehouse Sale items are not returnable and sold "as is". For further information regarding our Return and Cancellation Policy please contact customer support.

Errors

There may be errors in the prices, descriptions, dimensions or image errors of certain merchandise, and we must reserve the right to restrict orders of those items. If either customer or Our Boat House Inc. becomes aware of a price discrepancy of a product listed for sale, or a product description error occurs, and customer has purchased items with a perceived price discrepancy or product description error, customer shall within 24 hours of discovery, alert Our Boathouse Inc.’s customer service department of the perceived price discrepancy or product description error. Customer shall receive a response from Our Boat House Inc. within 24 hours of customer’s request. Our Boat House Inc. reserves the right to refuse sale of products to customer that have a price discrepancy or a product description error, upon written response to customer.

Refusal of Delivery

If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping costs incurred -  including the cost to return the item(s) to Our Boat House, Inc or the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee(minimum 25%) imposed on us by our suppliers. This does not apply to refusal of damaged product.

Inspecting your Delivery 

It is your responsibility to ensure that the product has not been damaged during shipping.

WHAT IF THERE IS DAMAGE ON ITEMS DELIVERED TO MY HOME VIA CURBSIDE OR WHITE GLOVE? 


The OBH policy is to refuse the damaged goods with our shipper back to the facility for inspection. The inspection process will determine our course of action. Theses avenues generally range from replacing the whole piece to restoring the affected areas. In some situations, we may be required to wait for a factory sales representative to inspect images of the merchandise so the necessary parts or replacements can be ordered. Please understand this process may take a little longer -  please keep in mind the truck has the returned items, it may not arrive back to at our facility for a few days after delivery.


OBH customer service department is responsible for coordinating and expediting a timely resolution on transit damages such as coordinating a furniture medic for small aesthetic flaws or visible marks/ breakage. 


Once the merchandise has completed the inspection process, you will be notified of the return delivery estimate and contacted when the return trip is scheduled. Should there be extenuating circumstances causing unusual delays, you will be contacted by our staff. If the merchandise is determined to be a manufacturer defect, the customer service department for the store from which you purchased will advise you in accordance with the store’s policy.


WHAT IF THERE IS NOT SUFFICIENT CLEARANCE FOR DELIVERY? 

For in store - Florida Store orders, we ask about the details of delivering to your home. For online orders/ not local - we require that you have a clear pathway between the entryway of your home and the room in which you would like the furniture placed, including hallways and stairways. We also require that the room in which you would like the furniture placed, be cleared out prior to our arrival. Please be sure that you measure all pathways, stairways, etc. to make sure the furniture you ordered can be easily placed into the location you choose. We require 3” of clearance on ALL sides of the furniture in order to make the placement without risk of damage to your home or furniture. If we do not have 3” of clearance or if the driver determines this to be an exceptionally difficult delivery due to stairways, etc. 

Due to the size, weight, and nature of certain items, OBH delivery teams outside of Florida, cannot be responsible for damage to customers’ floors or walls with improper clearance. OBH Delivery Crew will exercise all diligence and care possible to prevent damage to customers’ home.

 For any customer service issues or comments regarding your delivery, please email thecrew@ourboathouse.com or call 1-800-473-2137.

 We appreciate your business.


Warranty

 Our Boat House, Inc is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product(s). In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems. Ship Authentics are salvaged items and will come with the age and history of the piece visible on the item such as but not limited to - old oars, vintage sea glass balls that have been found objects  from ship salvage yards on the shores of our buying trips, rusted or vintage lanterns or lights, marks or imperfections on vintage buoys, ship's wheels etc. -the aging of vintage pieces is part of the beauty of the objects. 

Promotion Codes

Promotional offers may not be combined with other offers in the same order. Generally, only one promotional claim code may be used per order. Promotion codes may not be used when purchasing pieces from our Artist Gallery. Promotions are not available on Authentics, found objects and antiques. Promotion codes may be used for a limited time. Items purchased using a promotion code are final sales and are non-returnable and non-refundable. For further information regarding our Return and Cancellation Policy please contact customer support.

Use of our Web Site

User Comments - We welcome your comments about our Web Site. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to our Web Site shall be and remain the exclusive property of Our Boat House, Inc. Your submission of any such Comments shall constitute an assignment to Our Boat House, Inc. Our Boat House, Inc will be entitled to use, reproduce, disclose publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. We ask that you not send us any comments, confidential information or original creative materials that you do want to assign to us. 


 Product Pricing InformationThe prices displayed on our Web Site may differ from prices that are available in stores or in catalog and our pricing may differ from store to store.Special OffersOccasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, manufacturer offers or other promotional activity associated with a product purchase. These offers may be for a limited time only. 


Image copyright: Our Boat House Images are part of Our Boat House Property - manufacturer images are used with permission under account agreement. Any distribution or usage of OBH Images are subject to copyright violations and will be addressed in a legal proceeding.


 Inaccuracy DisclaimerFrom time to time there may be information on our Web Site or in our catalog that contains typographical error, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Our Boat House, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Last updated October 2021



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