All items purchased on Our Boat House website will default to Standard Curbside Shipping. For larger items or pieces requiring assembly, we highly recommend upgrading to In-Home White Glove Delivery where the delivery has an appointment time, set up in room of your choice and debris removal. White Glove Delivery fees and lead times all depend on the shipping address location.
Most small, boxed online orders will ship from their prospective vendor with a ship weight below 30lb via standard delivery service; UPS, FedEX, USPS.
Most in-stock (OBH Store or OBH Warehouse) purchases are shipped within 3 to 7 business days upon receipt of order.
Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. If you have ordered an item that is no longer in immediate stock & there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer. Custom, made-to-order items will take longer and this will be noted in the product description. Items like Quote Stack Books, Custom Pillows, Printed or Framed Artwork will all be made to order.
Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge based on packaging. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. Apologies to all our shoppers, but we cannot ship outside the continental U.S.
We do not ship to PO boxes due to size or weight restrictions. Standard Shipping/Curbside Delivery does not include or cover White Glove or Rush Orders.
Surcharges will apply to some items or Rush Charges.Items which are heavier than normal will be subject to an additional shipping surcharge. The customer will be notified for approval of the charge before the item is shipped. Example: Large rugs & furniture.
WHEN WILL I RECEIVE MY ITEM(S)?
The date your item(s) will be received is subject to several contributing factors, including the type of order In-Stock w/Manufacturer or Supplier, In-Stock Locally, On Back Order, etc. - the type of shipping and/or delivery method used, etc.
HOW WILL MY ITEM (S) ARRIVE?
Our shipping/ delivery options are dependent on the type of item(s) ordered. Smaller orders will be shipped via UPS GROUND, USPS or FedEx. Larger items are shipped outside of Delray Beach & surrounding areas, we use a 3rd Party Shipping Company for White Glove Delivery.
I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?
We make every attempt to ship your order complete, but due to stock, some items will stagger in shipment. If you are not at the shipping address full time, please let OBH know. Should an exception arise, we will reach out to you and make appropriate accommodations.
HOW DO I CHECK ON MY ORDER?
When you order online, you will receive an automated email that we have received the order. If you have not received the email, please check your spam folder or junk mail in the event your email carrier flagged it as spam.
Depending on the item, (please read the item/product description carefully) the item will take anywhere from 3-5 business days to weeks. Supply chains have been impacted by the aftershock of COVID-19 on the import and manufacturing industry. Please note, not all items are in stock locally and ready-to-ship from either the manufacturer or OBH warehouse/showroom. If your item is on backorder or has any delays, we will contact you via email to let you know if you wish to proceed. If the item(s) is out of stock for more than 60 days, a full refund will be issued unless you choose to wait.
Questions about an Order? 1-800-473-2137 (select Orders) or write email@example.com. Please include your order number or last name.
The home office is open Monday-Friday 9am, EST to 5pm, EST.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs are calculated based on the type of item(s) ordered, weight of the item and cubic sq f of the item.
IS SHIPPING COST DIFFERENT FROM DELIVERY COST?
Yes, a true shipping fee is what it costs for the item to be shipped, whereas delivery is the item brought to your home, outside or inside. These are usually calculated at the time or purchase and in some circumstances the delivery fee is calculated prior to delivery "type" is determined.
WHAT TYPES OF DELIVERY METHODS ARE THERE?
We offer Standard Delivery (also known as Curbside Delivery) this is where your items will be left adjacent to the home, but not brought inside. This standard fee is automatically calculated based on the order amount. We offer local White Glove Residential Delivery in and near the Delray Beach, FL area and in a 50 mile radius. We offer out of town White Glove Residential Delivery using various 3rd Party White Glove Delivery companies in the select area. White Glove Delivery is an in-home delivery service where the items are arranged in the room(s) and set up, then all debris and packaging is removed from the home.
Questions about delivery? 1-800-473-2137 (select shipping/sales) or write firstname.lastname@example.org. Please include your order number or last name. The home office is open Monday-Friday 9am, EST to 5pm, EST.