Frequently Asked Questions


Where are your slipcovered furniture pieces made?

Slipcovered pieces from the following collections are Made in the USA: Oceanside, Beachside, Island, Harborside, Seaside & Bayside. 

Where are your case goods and accessories made: EX. tables, sideboards, consoles, sea glass, lamps, etc.

Most of our case goods come from all of the world. We have sea grass & wicker rattan collections made in Southeast Asia, Indonesia & Vietnam. Our driftwood custom pieces are made in south Florida, USA.  Most of our ship authentic items come from buying trips off the coasts of Malta, Turkey, India, Panama and Hong Kong.  Some of our rugs, woven baskets and natural accessories come from South Africa, Indonesia, India and Bali.

Do you offer design advice, services or help? And if so, is there a fee.

In a nutshell, absolutely! We are here as much or as little as you prefer. We offer design services in a variety of formats: In-Home, In-Store, From-A-Distance and Virtual. Our Design Staff is available whether you need help with one piece for a single room/area or from the front door to the back patio - we love what we do and it's our pleasure to help our clients.

There is a design fee associated with the type of assistance you prefer, but no need to worry, this serves as a "deposit" and is returned with /applied to qualified purchases. 

Go here for more details: https://www.ourboathouse.com/pages/coastal-interior-design.

Will my pieces be delivered as the are completed or all at once?

Shipping times vary depending on what product is ordered. Pieces stagger into the warehouse for local delivery, so once all items are received, the delivery is scheduled for one trip unless otherwise noted.

What is the difference between White Glove vs. Curbside Delivery?

White Glove Delivery is a premium delivery service whereas the crew members deliver and set up items in the home such as large area rug, place the furniture where you prefer, apply slipcovers when applicable and remove debris/boxes from the home.  Curbside Delivery is a standard, cost effective method where boxed items are left at or near the outside of the home. 

Can my order be "RUSHED"?

Depending in the item, we can offer RUSHED services on Manufacturing and/or Delivery. Each item presents a different time line and fee, please call 1-800-473-2137 (select Order Processing or Customer Service) to inquire about the RUSH ability and/or fee for the item. 

What forms of payment do you accept?

All major credit cards: Visa, MasterCard, American Express & Discover. Paypal, Local Checks and Wire Transfers are also accepted.

What if I change my mind after placing an order online?

All online orders can be cancelled if request is within a 24 hour period from order placement. After the 24 hours, or the processing of an order, there is a cancel fee & re-stock fee (if applicable) that is 25% of the subtotal. Custom items are non-refundable and non-returnable.

Do you ship outside of the continental USA?

We ship to any of the contiguous United States. Apologies to our friends in Hawaii, Alaska & Puerto Rico. Please note: some of our vendors will drop ship smaller boxed goods (pillows, lamps, decor) to the aforementioned territories. 

Please call 1-800-473-2137 (Select Customer Service) to see if the item you are interested in can ship to you. 

Any items going overseas can be shipped to a container arranged by the customer and/or picked up by customer's own shipper and we will box/prep the shipment as well as provide the box details and weight.

When it comes to rugs and runners? How do I know what size works for my space for entry doormats?

RUNNERS:

For custom stair runners, we recommend consulting a professional. Every staircase is unique and custom rugs are not returnable. Many installers will include initial measurements in the installation price. Many rugs make a fine choice for a stair runner and we sell samples to order/preview before you commit to the product.

SAMPLES:

Order a sample to see what you think in person! Saves time and money on return shipping a large, heavy rug. Sample fee is refunded upon the same rug purchase in any size. Sample has hanging grommets and is not intended as a small rug.

DOORMATS:

Our best selling rope doormats are perfect for the entry, back porch, outdoor shower and more. The rope door mat is 1" thick and can come in custom sizes. Best way to size for your entry door or back door is to measure the door width and match that or extend it by a few inches - even if one door is fixed. Visually, you want the door size to work with the mat size. Custom sizing is available on most door mat colors  & styles. Contact us for more information at thecrew@ourbothouse.com



Where is my order?

Our Boat House does not take ownership of all the goods we offer in store or on our website, nor do we stock all goods offered. Some pieces require manufacturing time such as slipcovered goods, custom driftwood pieces, custom finished pieces, custom art with framing, quote books, door mats, rugs, special size rugs or runners, throw pillows, etc. 

At times, pieces on the order will be custom made and ship direct from a manufacturer located outside of Florida. At times, goods must ship to Our Boat House and will be received and distributed from Our Boat House.

Please review details on each item outlining lead times. Most established goods that ship "as is" like lamps, chandeliers, pendants, set rug sizes, decorative pieces such as trays, shells, books, etc will ship quicker than custom pieces. Some will ship direct from the manufacturer aka drop ship to your home, whereas others require longer processing time or ship from one coast to the other.

If you have immediate questions regarding your order, please call 1-800-473-2137, select Order Processing or email thecrew@ourboathouse.com. Please have your Order PO ready or the email used on the order.

Where is your brick and mortar store located? What are the hours?

Our Boat House showroom is located at 2050 N. Federal Hwy, Delray Beach, FL 33483. The showroom hours are M-Sat 10 AM-6 PM EST and Sundays 10AM -4 PM EST.


Is everything shown on your website in the store? Can I purchase off the showroom floor?

Our Boat House showcases multiple room settings that change seasonally. We will always display teak pieces, driftwood pieces, slipcovered pieces, living room settings, dining room settings. We do sell items from the showroom floor like decor, accessories, games, trays, books, pillows, etc, however for custom slipcovered seating, we sell some from the floor and do encourage clients to custom order pieces that fit your space: size, shape, color and fill.

We do not carry every piece shown on our site in our showroom.

We have a large adjacent warehouse that has a lot of stock as well.

If you are furnishing a whole home, we recommend making an appointment to ensure a designer can assist you.

Schedule an in store appointment: https://www.ourboathouse.com/pages/in-store-design


Do you offer Trade Accounts or Wholesale Accounts?

Our Boat House offers accounts to the Trade that is a Select Group for sourcing unique items at wholesale pricing, 

perfect for all of your Coastal Home Projects. The Trade Account offers discounts to Interior Design, Architect Associates only. Proof of business means proof of an Interior Design Business for home furnishings and accessories for the home. 

Proof of Resale Certificate is most important for the state of Florida to waive Taxes.

Minimum purchase is required to enable discounts. Once the application has processed and approved, the Discount Tiers and Details will be sent to you. 

Please note: This is a Trade Program. Our Boat House does not take ownership of the goods we offer nor do we stock all goods that are offered, therefore this is not considered a wholesale account. For Interior Design professionals & Architects, we offer Trade Accounts only, whereas the listed prices would be our retail prices with exceptional discounts applied in buying tiers. The more you buy, the more you save. There is not a discount on labor or services such as wiring lights, home staging, delivery or shipping. Storing goods for Trade Accounts up to 90 days before fees apply.

Shipping and delivery defaults to Standard/Curbside, for In-Home/White Glove as well as

interest in Specialty Bulk orders, please contact customer service 1-800-473-2137 for special delivery services and fees.



I have a slipcovered piece purchased from the OBH -Vero Store, OBH -Delray Store or ordered on OBH online and I need a new slipcover and/or cushion - can I still get a new slipcover for an older piece? How much will it cost?

Slipcovered pieces from early 2000's to present day purchased from Our Boat House only - not pieces that look like our pieces, typically the manufacturer offers replacement covers -even if the frame or seating item that has been retired. 

Some will still offer replacement cushions as well. 

The original fabric may or may not be available but each slipcovered collection has a current library of fabrics offered. 

We can send samples for your approval prior to ordering at no charge. 

Once the fabric for the new slipcover has been determined, we can price out the slipcover cost and shipping directly to you. The cost is based on the fabric grade/content for the slipcovers and the cost of cushions depends on the size, fill and quantity desired.

Typically, we do not offer every replacement cover on our site since there are so many styles and configurations.

At times, some outdoor slipcovered collections, when a frame is retired, unfortunately, will also retire the slipcover pattern. For these, we recommend a local seamstress in your area to make your slipcovers.


Please contact customer service 1-800-473-2137 for samples, quotes for slipcovers or cushions as well as the lead time. 


Why Buy from Our Boat House

MADE IS U.SA.

w/ECO-FRIENDLY MATERIALS

A majority of our products are Made in America using eco-friendly, sustainably sourced materials and woods as well as some of the finest organic fabrics.

CUSTOMER SERVICE

& LIVE SUPPORT

We provide extensive customer support and service over the phone, live chat or email. Questions about your order?   Give us a call!

PREMIUM QUALITY

& FABRIC SELECTION 

Our Selections are of the highest quality in today's marketplace. We use the finest textiles and fabrics for our custom seating pieces.


WHITE GLOVE DELIVERY

We offer in-home white glove delivery for an additional charge. This service includes bringing the furniture into the home and removing the packaging debris.

UNIQUE/RARE COLLECTIONS

Old World rustic lanterns, authentic ship's lamps, vintage wooden oars or ship salvage. We are your source for all coastal finds, rare and unique.

FAQ - Frequently 

Asked Questions 

Have question about a product, a fabric inquiry or looking for a particular piece but can't find it? We are happy to help. Call, Text or Click - 24/7