FAQ

Frequently Asked Questions


Where are your slipcovered furniture pieces made?

Slipcovered pieces from the following collections are Made in the USA: Oceanside, Beachside, Island, Harborside, Seaside & Bayside. 

Where are your case goods and accessories made: EX. tables, sideboards, consoles, sea glass, lamps, etc.

Most of our case goods come from all of the world. We have sea grass & wicker rattan collections made in Southeast Asia, Indonesia & Vietnam. Our driftwood custom pieces are made in south Florida, USA.  Most of our ship authentic items come from buying trips off the coasts of Malta, Turkey, India, Panama and Hong Kong.  Some of our rugs, woven baskets and natural accessories come from South Africa, Indonesia, India and Bali.

Do you offer design advice, services or help?

In a nutshell, absolutely! We are here as much or as little as you prefer. We offer design services in a variety of formats: In-Home, In-Store, From-A-Distance and Virtual. Our Design Staff is available whether you need help with one piece for a single room/area or from the front door to the back patio - we love what we do and it's our pleasure to help our clients.

There is a design fee associated with the type of assistance you prefer, but no need to worry, this serves as a deposit and is returned upon qualified purchases. Go here for more details: https://www.ourboathouse.com/pages/coastal-interior-design.

Will my pieces be delivered as the are completed or all at once?

Shipping times vary depending on what product is ordered. Pieces stagger into the warehouse for local delivery, so once all items are received, the delivery is scheduled for one trip unless otherwise noted.

What is the difference between White Glove vs. Curbside Delivery?

White Glove Delivery is a premium delivery service whereas the crew members deliver and set up items in the home such as large area rug, place the furniture where you prefer, apply slipcovers when applicable and remove debris/boxes from the home.  Curbside Delivery is a standard, cost effective method where boxed items are left at or near the outside of the home. 

What forms of payment do you accept?

All major credit cards: Visa, MasterCard, American Express & Discover. Paypal, Local Checks and Wire Transfers are also accepted.

What if I change my mind after placing an order online?

All online orders can be cancelled if request is within a 24 hour period from order placement. After the 24 hours, or the processing of an order, there is a cancel fee & re-stock fee (if applicable) that is 25% of the subtotal. Custom items are non-refundable and non-returnable.

Do you ship outside of the continental USA?

We ship to any of the United States. Any items going overseas can be shipped to a container arranged by the customer and/or picked up by customer's own shipper and we will box/prep the shipment.

When it comes to rugs and runners? How do I know what size works for my space for entry doormats?

RUNNERS:

For custom stair runners, we recommend consulting a professional. Every staircase is unique and custom rugs are not returnable. Many installers will include initial measurements in the installation price. Many rugs make a fine choice for a stair runner and we sell samples to order/preview before you commit to the product.

SAMPLES:

Order a sample to see what you think in person! Saves time and money on return shipping a large, heavy rug. Sample fee is refunded upon the same rug purchase in any size. Sample has hanging grommets and is not intended as a small rug.

DOORMATS:

Our best selling rope doormats are perfect for the entry, back porch, outdoor shower and more. The rope door mat is 1" thick and can come in custom sizes. Best way to size for your entry door or back door is to measure the door width and match that or extend it by a few inches - even if one door is fixed. Visually, you want the door size to work with the mat size. Custom sizing is available on most door mat colors  & styles. Contact us for more information at thecrew@ourbothouse.com




Why Buy from Our Boat House

MADE IS U.SA.

w/ECO-FRIENDLY MATERIALS

A majority of our products are Made in America using eco-friendly, sustainably sourced materials and woods as well as some of the finest organic fabrics.

CUSTOMER SERVICE

& LIVE SUPPORT

We provide extensive customer support and service over the phone, live chat or email. Questions about your order?   Give us a call!

PREMIUM QUALITY

& FABRIC SELECTION 


Our Selections are of the highest quality in today's marketplace. We use the finest textiles and fabrics for our custom seating pieces.


FREE WHITE GLOVE DELIVERY


We offer free, in-home white glove delivery when three or more pieces from the same slipcovered seating collection are purchased which provides hundreds of dollars in savings.

UNIQUE/RARE COLLECTIONS


Old World rustic lanterns, authentic ship's lamps, vintage wooden oars or ship salvage. We are your source for all coastal finds, rare and unique.

FAQ - Frequently 

Asked Questions 


Have question about a product, a fabric inquiry or looking for a particular piece but can't find it? We are happy to help. Call, Text or Click - 24/7 

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