*SLIPCOVERED, UPHOLSTERED & CUSTOM MADE ITEMS CANNOT BE CANCELLED OR MODIFIED ONCE THEY ARE IN PRODUCTION. THESE ITEMS CANNOT BE RETURNED OR REFUNDED AS THEY ARE CUSTOM ORDERED FOR YOU.

We understand that sometimes you may need to return or exchange merchandise, and we are happy to accommodate. However

Item(s) must be shipped back to us at the customer’s expense.

Item(s) must arrive in our warehouse in good condition AND in their original packaging. You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent.

A restocking fee of 25% of the merchandise value will be charged for all returns.

Item(s) must be returned within 30 days of receipt.

Shipping fees are nonrefundable

For questions regarding a return, please contact info@ourboathouse.com

All sales for custom slipcovered/upholstered beds, sofas, sectionals, chairs, ottomans and custom pillows are final. Because each item is made just for you, we are unable to accept returns unless a product is damaged during delivery. 

Custom framed Art, Ship Authentic Items, Antiques & one-of-a-kinds are final sales. 

Customers are responsible for carefully inspecting shipped goods and refusing any product which was damaged while in transit or during delivery.

            
Standard Returns you wish to send back in original packaging:

PLEASE EMAIL thecrew@ourboathouse.com to request a return and receive a RA (Return Authorization) form for qualified orders. A qualified order is a purchase that was not discounted or not on sale. Full priced items may be returned for a refund, less a 25% re-stocking fee.

But, in the event if you are not 100% satisfied with your purchase that was on sale, the items from a sale order can be returned for a store credit, less 25% re-stocking fee. 

Ship Return(s) To:
Our Boat House
RETURNS
2050 North Federal Hwy
Delray Beach, FL 33483
  
Once the item has been returned in the same condition, the initial order amount, less discounts and ship to charges are credited to the users account.
We require that the item being returned is sent back in the original packaging, and that the merchandise is in the same condition. Products must be returned in their original packaging or box. Products must be in the condition in which it was received: not installed, not wired. Do not send your item back to the manufacturer.

You can return your full-price purchase or sale purchase for up to 30 days from the purchase date. After 30 days, returns are not accepted. 

If we recognize there has been an obstinate return pattern, OBH will restrict or refuse future transactions or returns from customers that are meeting this criteria at at any time.

DAMAGES: Please inspect your goods when they arrive. If the box looks fine, and upon opening the piece is damaged, kindly contact us (thecrew@ourboathouse.com) and send your name, order number and at least 3 photos of the damaged item. From there, an associate will contact you regarding how we will proceed with the replacement, refund or substituted item. 

We offer samples of most rugs, some wood species and most fabrics for slipcovered pieces. If you wish to inquire about a sample, please email info@ourboathouse.com with the rug name, finish name, etc. Or call us at 1-800-473-2137 *Sales. Limit 5 samples per customer for each product category.

Please note: sample orders will process like any other order. They take time and fees are associated with sample orders. For more information - please read below.

• Rug samples are basically a small swatch of the rug averaging 18" x 12", not intended to be used as a doormat or very small entry rug - the samples will have grommets for hanging in the showroom, they may have frayed edges and not serged on all sides. The sample is to see the rug, feel the rug, review the color and get an idea of the pattern. The average rug sample fee is $15-$20 and the fee is credited back or removed from the purchase of the larger version. Rugs are only a portion of our business, therefore, we do not accept returns on rug samples. Rug samples are not returnable, refundable and sample quantities are limited to 5 swatches, 1 swatch per rug type.
• Rope Doormat Samples are strands of rope to show the color. The images of doormats on our website show close details of the weaving process for rope doormats. There is a fee for the 4" rope (strand) samples and a fee for shipping samples. The ropes are final sale and not returnable.
• Fabric samples are typically 4" x 4" and are intended to see the fabric color, feel the fabric and get a general idea of the content. The fee is $1 for most 4" samples. If you need larger samples, please contact us at info@ourboathouse.com. Fabric samples are not refundable or returnable.
• Wood Samples are limited due to reclaimed properties in most of our wood pieces. Wood Samples can be checked out at the OBH Delray store w/ a credit card on file for 5 business days. Unreturned samples will be charged to the card on file. Online orders for wood samples have a fee of $15-$20 and the sample is not returnable or refundable, unless otherwise stated by a design associate where a memo sample has been ordered especially for your project. For general sample orders, if you order a piece of furniture that has the wood from the sample, the sample fee is credited back toward your purchase.

Custom ordered merchandise is custom made upon order and is non-cancellable, non-returnable and non-refundable. The piece does not exist until the order, specified for you, is placed. Upholstered and Slipcovered furniture, including quick-ship items, are considered a custom order. For further information regarding our Return and Cancellation Policy please contact customer support at info@ourboathouse.com or call 1-800-473-2137 *Customer Service.

BACK ORDER - In the event that the product availability date changes or has changed, we will notify you via email, text or phone. There will be an option to proceed with the product & expected wait time, cancel with a full-refund and sign up for replenishment reminders.

Please note: estimated replenishment dates are not guaranteed by the suppliers and always allow for replenishment to ship to your home.

Please contact customer service for additional information at info@ourboathouse.com and include your order number or call: 1-800-473-2137, Order Processing.

All items purchased online using Our Boat House website will default to Standard Curbside Shipping.  For larger items or pieces requiring assembly, we highly recommend upgrading to In-Home White Glove Delivery. For some larger pieces, White Glove Delivery is mandatory. We will contact you with this information upon receipt of the order. White Glove Delivery Services are where the delivery has an appointment time, pieces are set up in room of your choice and debris removal.  White Glove Delivery fees and lead times all depend on the shipping address location. White Glove Delivery does not remove existing furniture in the home, the room in the home must be readily available to accept the new pieces.

Most small, boxed online orders will ship from their prospective vendor with a ship weight below 30lb via standard delivery service; UPS, FedEX, USPS.  

Most in-stock (OBH Store or OBH Warehouse) purchases are shipped within 3 to 7 business days upon receipt of order. 

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

• If you have ordered an item that is no longer in immediate stock & there is a delay, we will notify you by email.
• Some items sent directly from our suppliers may take longer. Custom, made-to-order items will take longer and this will be noted in the product description.
• Items like Quote Stack Books, Custom Pillows, Printed or Framed Artwork will all be made to order.
• US SHIPPING - Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge based on packaging. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. Apologies to all our shoppers, but we cannot ship outside the continental U.S. 
• We do not ship to PO boxes due to size or weight restrictions.  Standard Shipping/Curbside Delivery does not include or cover White Glove or Rush Orders.
• Surcharges will apply to some items or Rush Charges.Items which are heavier than normal will be subject to an additional shipping surcharge. The customer will be notified for approval of the charge before the item is shipped. Example: Large rugs & furniture.

WHEN WILL I RECEIVE MY ITEM(S)?

The date your item(s) will be received is subject to several contributing factors, including the type of order In-Stock w/Manufacturer or Supplier, In-Stock Locally, On Back Order, etc. - the type of shipping and/or delivery method used, etc.

HOW WILL MY ITEM (S) ARRIVE?

Our shipping/ delivery options are dependent on the type of item(s) ordered. Smaller orders will be shipped via UPS GROUND, USPS or FedEx. Larger items are shipped outside of Delray Beach & surrounding areas, we use a 3rd Party Shipping Company for White Glove Delivery.

I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?

We make every attempt to ship your order complete, but due to stock, some items will stagger in shipment. If you are not at the shipping address full time, please let OBH know. Should an exception arise, we will reach out to you and make appropriate accommodations.

HOW DO I CHECK ON MY ORDER?

When you order online, you will receive an automated email that we have received the order. If you have not received the email, please check your spam folder or junk mail in the event your email carrier flagged it as spam.

Depending on the item, (please read the item/product description carefully) the item will take anywhere from 3-5 business days to weeks. Supply chains have been impacted by the aftershock of COVID-19 on the import and manufacturing industry. Please note, not all items are in stock locally and ready-to-ship from either the manufacturer or OBH warehouse/showroom. If your item is on backorder or has any delays, we will contact you via email to let you know if you wish to proceed. If the item(s) is out of stock for more than 60 days, a full refund will be issued unless you choose to wait.

Questions about an Order? 1-800-473-2137 (select Orders) or write thecrew@ourboathouse.com. Please include your order number or last name.

The home office is open Monday-Friday 9am, EST to 5pm, EST.

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated based on the type of item(s) ordered, weight of the item and cubic sq f of the item.

IS SHIPPING COST DIFFERENT FROM DELIVERY COST?

Yes, a true shipping fee is what it costs for the item to be shipped, whereas delivery is the item brought to your home, outside or inside. These are usually calculated at the time or purchase and in some circumstances the delivery fee is calculated prior to delivery "type" is determined.

WHAT TYPES OF DELIVERY METHODS ARE THERE?

We offer Standard Delivery (also known as Curbside Delivery) this is where your items will be left adjacent to the home, but not brought inside. This standard fee is automatically calculated based on the order amount. We offer local White Glove Residential Delivery in and near the Delray Beach, FL area and in a 50 mile radius. We offer out of town White Glove Residential Delivery using various 3rd Party White Glove Delivery companies in the select area. White Glove Delivery is an in-home delivery service where the items are arranged in the room(s) and set up, then all debris and packaging is removed from the home.

Questions about delivery? 1-800-473-2137 (select shipping/sales) or write thecrew@ourboathouse.com. Please include your order number or last name. The home office is open Monday-Friday 9am, EST to 5pm, EST.

We accept the following payments: American Express, Visa, MasterCard, Discover Card, Pay Pal , ShopPay, Wire Transfer, Local Checks and Our Boat House Gift Card.

State Sales Tax and Local County taxes will be applied on merchandise for orders being shipped within the state of Florida. Design Services and Delivery Services are not taxed.

All sales are final. Sales are defined as any item sold below the list retail price - whether it's an online promotion, in-store promotion, holiday or seasonal sale, promotional code used, etc.

These "Sale Items" or "Discounted items" either in-store or online promotions, and automatic or manually entered promotional codes used on orders are considered sale items and are non-returnable, non-exchangeable and non-refundable.

Items ordered under the "Design Services Contract" are not eligible for return or exchange. These items were carefully selected, presented and approved by "The Client" prior to the order placement and are discounted per the Design Agreement, therefore 'change of mind upon delivery', canceling after ordered, returning for credit are not permitted.

Floor Sample Purchases (non-ordered items), Tent Sale Purchases and Warehouse Sale Purchases are sold "as is", are not eligible for returns or exchanges and are classified as "final sale".

For further information regarding our Return and Cancellation Policy please contact customer support at info@ourboathouse.com or call: 1-800-473-2137 *Customer Service.

Promotional offers may not be combined with other offers or existing sales on the same order. Generally, only one promotional claim code may be used per order.

If an error occurs on the website, the order will go under investigation and may result in loss of one promotion.

Promotional codes may not be used when purchasing pieces from our Artist Gallery NOR are they to be used on Ship Authentic goods, found objects and antiques.

Promotion codes may be used for a limited time. Items purchased using a promotion code are considered final sales and are non-returnable and non-refundable.

For further information regarding our Return and Cancellation Policy see Return Policy or please contact customer support at info@ourboathouse.com or call 1-800-473-2137, *Customer Service

There may be human data entry or computer-related errors of the prices, descriptions, dimensions or image errors of certain merchandise, and we must reserve the right to restrict orders of those items. If either a customer or Our Boat House Inc. becomes aware of a price discrepancy of a product listed for sale, or a product description error occurs, and customer has purchased items with a perceived price discrepancy or product description error, customer shall within 24 hours of discovery, alert Our Boathouse Inc.’s customer service department of the perceived price discrepancy or product description error.

Customer shall receive a response from Our Boat House Inc. within 24 hours of customer’s request. Our Boat House Inc. reserves the right to refuse sale of products to customer that have a price discrepancy or a product description error, upon written response to customer.

We do not price match. If you find the same or similar item elsewhere for less, as a small family business, we may not have the same wholesale buying agreement, thus we must adhere to our pricing guidelines.

Our Boat House is not the manufacturer of goods and products listed on our website. We are a furniture, lighting, rug, art & textile showroom offering products from reputable manufacturers around the Globe. We offer design services and design advice under our Design Agreement and assist with products and pieces sold at Our Boat House.

DELIVERY INSPECTION:

It is your responsibility to ensure that the product has not been damaged during shipping.

WHAT IF THERE IS DAMAGE ON ITEMS DELIVERED TO MY HOME VIA CURBSIDE OR WHITE GLOVE? 

The OBH policy is for the customer to refuse the damaged goods with our shipper back to the facility for inspection. The inspection process will determine our course of action. Theses avenues generally range from replacing the whole piece to restoring the affected areas. In some situations, we may be required to wait for a factory sales representative to inspect images of the merchandise so the necessary parts or replacements can be ordered. Please understand this process may take a little longer -  please keep in mind the truck has the returned items, it may not arrive back to at our facility for a few days after delivery.

OBH customer service department is responsible for coordinating and expediting a timely resolution on transit damages such as coordinating a furniture medic for small aesthetic flaws or visible marks/ breakage. 

Once the merchandise has completed the inspection process, you will be notified of the return delivery estimate and contacted when the return trip is scheduled. Should there be extenuating circumstances causing unusual delays, you will be contacted by our staff. If the merchandise is determined to be a manufacturer defect, the customer service department for the store from which you purchased will advise you in accordance with the store’s policy.

WHAT IF THERE IS NOT SUFFICIENT CLEARANCE FOR DELIVERY? 

For in store - Florida Store orders, we ask about the details of delivering to your home. For online orders/ not local - we require that you have a clear pathway between the entryway of your home and the room in which you would like the furniture placed, including hallways and stairways. We also require that the room in which you would like the furniture placed, be cleared out prior to our arrival. Please be sure that you measure all pathways, stairways, etc. to make sure the furniture you ordered can be easily placed into the location you choose. We require 3” of clearance on ALL sides of the furniture in order to make the placement without risk of damage to your home or furniture. If we do not have 3” of clearance or if the driver determines this to be an exceptionally difficult delivery due to stairways, etc. 

Due to the size, weight, and nature of certain items, OBH delivery teams outside of Florida, cannot be responsible for damage to customers’ floors or walls with improper clearance. OBH Delivery Crew will exercise all diligence and care possible to prevent damage to customers’ home.

 For any customer service issues or comments regarding your delivery, please email thecrew@ourboathouse.com or call 1-800-473-2137.

REFUSAL OF DELIVERY DUE TO CHANGING MIND: If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping costs incurred -  including the cost to return the item(s) to Our Boat House, Inc or the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee(minimum 25%) imposed on us by our suppliers. This does not apply to refusal of damaged product.

Our Boat House, Inc is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer of sold goods and are restricted to those policies set forth by the manufacturer of the product(s).

In addition, most limited manufacturer warranties only cover true defects in materials and workmanship. Our products are intended for residential use. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, commercial or renter abuse to products, improper installation or other end-user induced problems.

Ship Authentics are salvaged items and will come with the age and history of the piece visible on the item such as but not limited to - old oars, vintage sea glass balls that have been found objects  from ship salvage yards on the shores of our buying trips, rusted or vintage lanterns or lights, marks or imperfections on vintage buoys, ship's wheels etc. -the aging of vintage pieces is part of the beauty of the objects. 

Reclaimed woods, up-cycled and some refurbished pieces will have inherit marks like worm holes, dents, marks, dings, slices, rust and cuts. These are intended to add beauty and character to the wood or material and represent the age and reclaimed properties. Reclaimed pieces are not considered damaged and therefore are not returnable for visual marks. Please read product descriptions thoroughly.

Each slipcovered line offers their own warranty on manufactured pieces. For a copy of the warranty, please email: info@ourboathouse.com with your order number. We will pull said warranty and email a copy.

User Review Comments & Feedback: We welcome your comments about our website. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to our Web Site shall be and remain the exclusive property of Our Boat House, Inc.

Your submission of any such Comments and Photographs shall constitute an assignment to Our Boat House, Inc. Our Boat House, Inc will be entitled to use, reproduce, disclose publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.

We ask that you not send us any comments, confidential information or original creative materials that you do want to assign to us. 

Product Pricing Information: The prices displayed on our Web Site may differ from prices that are available in stores or in catalog and our pricing may differ from store to store.Special OffersOccasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, manufacturer offers or other promotional activity associated with a product purchase. These offers may be for a limited time only. 

Image copyright: Our Boat House Images are part of Our Boat House Property - manufacturer images are used with permission under account agreement. Any distribution or usage of OBH Images are subject to copyright violations and will be addressed in a legal proceeding.

 Inaccuracy DisclaimerFrom time to time there may be information on our Web Site or in our catalog that contains typographical error, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Our Boat House, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Last updated October 2021

If you refuse delivery of the item(s) when the pieces reach your home or place of business, and are shipped from Our Boat House or a 3rd Party Shipper coordinated by Our Boat House, You, the Client/Customer will be charged for all shipping costs incurred -  including the cost to return the item(s) to Our Boat House, Inc or the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee(minimum 25%) imposed on us by our suppliers. This does not apply to refusal of damaged product.

There is no refusal of delivery option for items delivered from previous shipments that occurred at an earlier date to a Receiver scheduled by OBH or by The Customer. Meaning, if you have items shipped to a Receiver they need to be inspected on the first shipment. There is no refusal of delivery for previously shipped items to a receiver. This relates to Design Clients.

It is your responsibility to ensure that the product has not been damaged during shipping.

WHAT IF THERE IS DAMAGE ON ITEMS DELIVERED TO MY HOME VIA CURBSIDE OR WHITE GLOVE? 

The OBH policy is to immediately refuse the damaged goods with our shipper back to the facility for inspection. The inspection process will determine our course of action. Theses avenues generally range from replacing the whole piece to restoring the affected areas. In some situations, we may be required to wait for a factory sales representative to inspect images of the merchandise so the necessary parts or replacements can be ordered. Please understand this process may take a little longer -  please keep in mind the truck has the returned items, it may not arrive back to at our facility for a few days after delivery.

OBH customer service department is responsible for coordinating and expediting a timely resolution on transit damages such as coordinating a furniture medic for small aesthetic flaws or visible marks/ breakage. 

Once the merchandise has completed the inspection process, you will be notified of the return delivery estimate and contacted when the return trip is scheduled. Should there be extenuating circumstances causing unusual delays, you will be contacted by our staff. If the merchandise is determined to be a manufacturer defect, the customer service department for the store from which you purchased will advise you in accordance with the store’s policy.

WHAT IF THERE IS NOT SUFFICIENT CLEARANCE FOR DELIVERY? 

For in store - Florida Store orders, we ask about the details of delivering to your home. For online orders/ not local - we require that you have a clear pathway between the entryway of your home and the room in which you would like the furniture placed, including hallways and stairways. We also require that the room in which you would like the furniture placed, be cleared out prior to our arrival. Please be sure that you measure all pathways, stairways, etc. to make sure the furniture you ordered can be easily placed into the location you choose. We require 3” of clearance on ALL sides of the furniture in order to make the placement without risk of damage to your home or furniture. If we do not have 3” of clearance or if the driver determines this to be an exceptionally difficult delivery due to stairways, etc. 

Due to the size, weight, and nature of certain items, OBH delivery teams outside of Florida, cannot be responsible for damage to customers’ floors or walls with improper clearance. OBH Delivery Crew will exercise all diligence and care possible to prevent damage to customers’ home.

 For any customer service issues or comments regarding your delivery, please email thecrew@ourboathouse.com or call 1-800-473-2137.

 We appreciate your business.