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Policies

Terms and Conditions

Welcome to OurBoatHouse.com ("Web Site"). Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them.

These Terms and Conditions May Change

Our Boat House, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Standard Delivery Service

We ship most orders via standard delivery service; most purchases are shipped within 3 to 7 business days upon receipt of order. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. We cannot ship outside the U.S. Some items cannot ship to PO boxes due to size or weight restrictions. Please see below for more details on shipping rates. Please contact our customer service department with any further questions.

*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.

Items which are heavier than normal will be subject to a shipping surcharge. The customer will be notified for approval of the charge before the item is shipped. Example: Large rugs & furniture.

 Sales Tax

Sales Tax and local taxes on merchandise will be charged for orders being shipped to Florida.

Payment Methods

American Express, Visa, MasterCard and Our Boat House Gift Certificates.

Back-orders

In the event that a product availability date changes, we will notify you via email or mail. Please contact customer service for additional information.

Return & Cancellation Policy

If you are not 100% satisfied with your purchase, you can return your non-sale order or your non-custom order to our warehouse for a refund of the merchandise value. We believe that in order to have the best possible online shopping experience you need to take the worry out of making the purchase and know that if for whatever reason you're not happy with your purchase you can return the item up to 30 days from the date of purchase and we will pay up to $25 of return shipping charges. Shipping charges over $25 each way, initial order and return, will be deducted from the amount that is credited for the returned order.

 We require that the item being returned is sent back in the original packaging, and  that the merchandise is in the same condition.

 
  • You can return your purchase for up to 30 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • We'll pay up to $25 in initial shipping charges and return shipping charges.
  • Contact us to request an RMA and shipping instructions for your return.
  • Please do not send your purchase back to the manufacturer.
  • Once your return is received and inspected,your merchandise refund less the shipping charges will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.

Custom Ordered Items

Custom order merchandise is custom made upon order and is non-cancellable, non-returnable and non-refundable. Upholstered and Slipcovered furniture, including quick ship items, are considered a custom order. For further information regarding our Return and Cancellation Policy please contact customer support.

Sale Items

All sales are final. Sale items are non-returnable and non-refundable. For further information regarding our Return and Cancellation Policy please contact customer support.

Errors

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. If either customer or Our Boat House Inc. becomes aware of a price discrepancy of a product listed for sale, or a product description error occurs, and customer has purchased items with a perceived price discrepancy or product description error, customer shall within 24 hours of discovery, alert Our Boathouse Inc.’s customer service department of the perceived price discrepancy or product description error.  Customer shall receive a response from Our Boat House Inc. within 24 hours of customer’s request.  Our Boat House Inc. reserves the right to refuse sale of products to customer that have a price discrepancy or a product description error, upon written response to customer.

 

Refusal of Delivery

If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping cost, including the cost to return the item(s) to Our Boat House, Inc or the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee(minimum 25%) imposed on us by our suppliers. This does not apply to refusal of damaged product.

Inspecting your Delivery

It is your responsibility to ensure that the product has not been damaged during shipping.


Warranty

Our Boat House, Inc is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems.

Promotion Codes

Promotional offers may not be combined with other offers in the same order. Generally, only one promotional claim code may be used per order. Promotion codes may not be used when purchasing pieces from our Artist Gallery. Promotion codes may be used for a limited time. Items purchased using a promotion code are final sales and are non-returnable and non-refundable. For further information regarding our Return and Cancellation Policy please contact customer support.

Use of our Web Site

User Comments

We welcome your comments about our Web Site. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to our Web Site shall be and remain the exclusive property of Our Boat House, Inc. Your submission of any such Comments shall constitute an assignment to Our Boat House, Inc. Our Boat House, Inc will be entitled to use, reproduce, disclose publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. We ask that you not send us any comments, confidential information or original creative materials that you do want to assign to us.

Product Pricing Information

The prices displayed on our Web Site may differ from prices that are available in stores or in catalog and our pricing may differ from store to store.

Special Offers

Occasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, manufacturer offers or other promotional activity associated with a product purchase. These offers may be for a limited time only.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site or in our catalog that contains typographical error, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Our Boat House, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)

Last updated October 2013

 

 

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give us your positive or negative feedback.

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